Refund Policy

The 15-minute consultation, the Magic Scan, the games, Merlin and any free training cost nothing, so there's nothing to refund.

Every engagement starts with a free 15-minute consultation, and we want you happy with the paid work that follows. If you're not, tell us promptly — anything we did in the last 7 days is refundable. Work we completed before that is not.

• Just email us. Whatever we've worked on in the last 7 days is covered — a working session, a project delivery, or recent development.
• Only the recent work qualifies. If you were happy with earlier work and unhappy with the latest work, only the latest work may be refunded.
• Refunded work can't be kept. If work is refunded, it can't be used, published or deployed. Everything you previously paid for remains yours.
• Third-party expenses — domains, hosting, APIs, software, licenses, advertising and transaction fees — aren't refundable by The Tech Wizards.

Either way, we hand off everything you previously paid for that can reasonably be transferred.

During the free 15-minute consultation we may estimate how many build weeks something is likely to take. That's a roadmap, not a purchase. When a paid work period ends, development stops unless you choose to authorize and pay for another one.

Hosting and maintenance keep an existing build running and are separate from new development work. Ongoing plans can be cancelled at any time and will stop at the end of the current billing period. We don't pro-rate partial months, but we also won't charge you again after you cancel.

If you bought one of our earlier packages or you're on an agreed payment plan, the terms you agreed to at the time still apply. Nothing here changes an existing arrangement.

If you buy software or a course from another company through a link on our site, that company's refund policy applies — not ours. We're happy to point you in the right direction.

Email wizard@thetechwizards.io with your name, what you purchased and the date. We'll reply within 3 business days, and approved refunds are returned to your original payment method — usually within 5–10 business days, depending on your bank.

Please talk to us first. Almost everything can be sorted out with one email, and we'd much rather fix the problem than fight over a chargeback.